Responsible Gambling

Know the facts

Across the long run the odds always sit with the operator. The likeliest outcome is that you lose. Only ever stake money you can comfortably afford to lose, decide on a limit before you begin, and never try to win back what you have already lost.

Warning signs of gambling harm

Gambling has stopped being entertainment once it begins to cost you more than money alone. It may be worth reaching out for help if you:

• Bet with money you genuinely cannot afford to lose
• Spend more time or money on gambling than you intended
• Chase your losses by placing fresh bets to recover earlier ones
• Conceal or play down your gambling to family and friends
• Feel restless, anxious or irritable when you are not betting
• Borrow money to fund gambling or to clear gambling debts
• Find that you cannot stop even though you have tried
• Miss work, study or time with family because of gambling
• Turn to gambling to escape problems or difficult feelings
• Gamble as a way of coping with stress or low mood

You do not have to face this on your own — support is free, confidential and available around the clock. Gambling Help Online — 1800 858 858 (free, confidential, 24/7), gamblinghelponline.org.au. BetStop — betstop.gov.au. Lifeline 13 11 14.

Tools to stay in control

Straight from your account you can put deposit limits in place, pause deposits for a while, switch on reality reminders, or self-exclude. Lowering a deposit limit applies straight away, while any increase only takes effect after a 7-day cooling-off period.

Deposit limits

Setting a deposit limit is a compulsory step when you open your account. You are free to reduce it whenever you wish, and the reduction applies immediately; an increase, by contrast, is held back by a 7-day cooling-off period, so a spur-of-the-moment decision cannot push your exposure higher.

Take a break (cool-off)

From your account settings you can pause your account for 24 hours, 7 days, 30 days, 90 days or 6 months. While the break is running you cannot place bets or deposit, though your account stays open so you can withdraw funds and settle any bets that are still open.

Activity statements & reality checks

Every month we send an account activity statement that sets out your total deposits, total bets, winnings and overall net position, giving you a clear view of what gambling is genuinely costing you. You can also turn on reality reminders while you are in a session.

Opting out of marketing

You can switch off every form of direct marketing from within your account, by using the unsubscribe link in any marketing email, or by getting in touch with our support team.

Pre-commitment

We run no sign-up bonuses, bonus bets, deposit matches or any other inducements to make you open an account or keep wagering. Deciding on your limits ahead of time — known as pre-commitment — is the single most effective way to stay in control.

Self-exclusion

When you need to stop, you can self-exclude with us for 3 months, 6 months, 1 year, 5 years or on an indefinite basis. For whichever period you choose, we will close your account to new bets and deposits and take you off all marketing.

BetStop — national self-exclusion

BetStop is the Australian Government's free National Self-Exclusion Register. Once you have registered, you will be unable to open or use an account with any licensed Australian online or telephone wagering provider for the exclusion period you nominate. Visit betstop.gov.au.

Help for you

State and territory help

• ACT — Gambling Counselling & Support Service · 1800 858 858
• NSW — GambleAware NSW · 1800 858 858 · gambleaware.nsw.gov.au
• NT — Amity Community Services · 1800 858 858
• QLD — Gambling Help Queensland · 1800 858 858 · gamblinghelpqld.org.au
• SA — Gambling Help SA · 1800 858 858 · gamblinghelpsa.org.au
• TAS — Gamblers Help Tasmania · 1800 858 858 · gamblinghelptas.org.au
• VIC — Gambler's Help · 1800 858 858 · gamblershelp.com.au
• WA — Gambling Help WA · 1800 858 858 · gamblinghelpwa.org.au

Our commitments

Before anyone's first bet we confirm every customer's age and identity in line with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth); we offer no inducements, display approved consumer-protection messaging, enforce 18+ verification, and act whenever we see signs of gambling harm.

Complaints

If you are unhappy with the way we have handled a responsible-gambling matter, please see our Complaints & Dispute Resolution process.