Privacy Policy

About this policy

This Privacy Policy describes how Havabet Pty Ltd (we, us, our), trading as HavaBet, gathers, stores, uses and shares personal information, consistent with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). It covers havabet.co together with all related services.

Notice of collection

We gather personal information straight from you when you open an account, verify your identity, deposit or withdraw, place bets, or get in touch. Where we are unable to collect the information we require (for instance, to confirm your age and identity), we may not be able to open or run your account. As you use the site we also pick up device, usage and transaction data automatically.

Information we collect

Your identity and contact details, date of birth, the government identifiers used to verify you, your transaction and betting history, device and usage data, and any correspondence you send to us.

Why we collect it

To set up and run your account, confirm your identity and age, meet our AML/CTF and racing-integrity obligations, process payments, detect fraud, provide support, promote responsible gambling, and satisfy our legal and regulatory duties.

Identity verification

The AML/CTF Act 2006 (Cth) requires us to verify your identity before you bet. To do so we may rely on document checks and accredited electronic verification services. We will not use this data for marketing unless you have given your consent.

Disclosure

We share personal information with identity-verification providers, payment processors, regulators (including the Victorian Gambling and Casino Control Commission (VGCCC) and AUSTRAC), racing-control bodies for integrity purposes, and law-enforcement agencies where the law requires it. We never sell your personal information.

Age verification & minor data protection

We apply strict 18+ age verification before any data is collected. If we accidentally collect the personal information of someone under 18 (for example where the age gate has been bypassed): we do not send it overseas; we erase it straight away and keep no copy; we do not use it for marketing, analytics or profiling; and we do not pass it to third parties. The personal information of verified adult users may be processed internationally, as set out below.

Overseas disclosure

A number of our service providers may hold or process personal information outside Australia, including in the United States and the European Union. Whenever we disclose information overseas, we take reasonable steps to make sure it is handled in a way that is consistent with the APPs.

Security & retention

We keep information under reasonable security safeguards and retain it for as long as the law requires (including seven years for transaction records under the AML/CTF Rules), after which it is securely destroyed or de-identified.

Your rights

You can ask to see, or to correct, the personal information we hold about you by emailing support@havabet.co. We will reply within a reasonable time and, if we are unable to grant access or make a correction, we will tell you why. Making a request costs nothing.

Direct marketing

We send marketing only where we are permitted to. You can opt out whenever you like from your account or through the unsubscribe link in any message. Signing up with BetStop takes you off the marketing lists of every licensed provider.

Making a privacy complaint

If you think we have mishandled your personal information, email support@havabet.co. We will acknowledge it within 2 business days and respond within 30 days. Should you remain unsatisfied, you can complain to the Office of the Australian Information Commissioner — oaic.gov.au, 1300 363 992.

Sensitive information

We do not collect sensitive information (such as health, racial or religious details) unless you provide it yourself during a responsible-gambling interaction or a complaint, and then only to help you. We put it to no other use.

Automated decision-making

We rely on automated tools to spot fraud, gauge identity-verification risk and recognise signs of gambling harm. Such tools may flag an account for review by a person; any significant decision that affects you involves a human, and you are welcome to ask us to explain it.

Children

This site is intended for adults aged 18 and over. We do not knowingly gather personal information from anyone under 18, and if we discover that an account belongs to a minor we close it and void any bets.

Cookies and tracking

We use cookies and similar technologies in the way our Cookie Policy describes. Optional analytics and preference cookies are loaded only once you consent.

Updates to this policy

We may revise this policy from time to time. Any significant changes will be posted on this page. Last updated: 11 June 2026.